Big Companies Use AI to Monitor Employee Messages, Sparking Trust and Privacy Concerns
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Major companies like Walmart, Delta, T-Mobile, Chevron, and Starbucks are using AI software to monitor employee messages on platforms like Slack and Microsoft Teams.
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The AI software, created by a startup called Aware, scans for keywords that may indicate employee dissatisfaction or potential safety risks.
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Some employees are concerned this monitoring is invasive and reduces trust between employers and staff.
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However, some employees don't mind the monitoring since they are careful about what they do and say on company time and platforms.
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Communication platforms like Slack and Microsoft Teams are used by over 100,000 organizations and have hundreds of millions of monthly active users.