Sierra Launches to Bring Empathetic, Helpful AI Agents to Customer Service
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Sierra is a new AI startup by executives Bret Taylor and Clay Bavor to create AI-powered customer service agents for companies.
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Sierra believes conversational AI will be as important as smartphones and GUIs, changing how companies interact digitally.
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Sierra uses multiple AI models working together to reduce errors and "hallucinations" in its bots.
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Clients like WeightWatchers use Sierra bots for customer service to provide "empathy at scale."
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Sierra aims to shift automated customer interactions from frustrating to helpful with advanced, relatable bots.