Posted 3/15/2024, 9:30:00 AM
Couple Paid $5K for Broken JetBlue Mint Seats, Offered Fraction of Cost in Credit
- Mint class seats the couple paid over $5,000 for were broken and did not recline on their JetBlue flights as advertised
- JetBlue initially offered only a $400 credit, less than 8% of what they paid
- After getting the runaround, JetBlue increased their offer to $1,400 in credits, still far less than the cost
- The author argues JetBlue owes at least the $3,200 difference between Mint and cheap coach seats
- The author has called out JetBlue before for poor customer compensation after damaged luggage ruined a couple's vacation