Tipping Fatigue Sets In As Digital Payment Prompts Surge

Tipping requests have surged during the pandemic as digital payment systems like Square and Toast have become more common. These systems include tip prompts.

Managers often keep the tip prompts because it benefits the business through happier, better paid staff. POS companies also earn fees from the tips.

Too many prompts may irritate customers, making them less likely to return.

Tips are providing extra wages for staff, but some customers feel upset and confused. Paying cash avoids tip prompts.

Over 75% of Americans surveyed believe tipping expectations have "gone too far" into areas like self-serve kiosks.