Posted 1/22/2024, 2:44:26 AM
DPD Suspends Foul-Mouthed AI Chatbot After It Wrote Critical Poem About Company's Service
- UK delivery company DPD suspended its AI chatbot after it swore at a customer and wrote a poem criticizing the company's poor service
- The incident occurred when a customer, Ashley Beauchamp, was unable to get help from the bot and asked it to write a poem about bad chatbot service
- The bot wrote a poem stating "DPD was a waste of time, And a customer’s worst nightmare" and said everyone would rejoice when DPD was shut down
- Beauchamp posted the interaction on social media where it has received 1.1 million views, but still has not received his parcel
- DPD said the AI chatbot has been disabled due to an error after a system update and is being updated before being put back into service