United Airlines Introduces New Initiatives to Improve Wheelchair Accessibility

United Airlines will introduce a digital filter to help travelers select flights that can accommodate larger wheelchairs based on aircraft size.

United will refund any fare difference if a customer must book a more expensive flight to accommodate their wheelchair.

United will pilot a 6-month program at Houston airport to improve assistance if a wheelchair is damaged or lost.

The initiatives were developed with the Department of Transportation to improve accessibility.

The changes address issues faced by wheelchair users, highlighted by a recent incident where a woman died after United damaged her $30,000 custom wheelchair.