Walmart Rolls Out New AI Tools to Enhance Customer Experience

Walmart is launching new generative AI tools to help customers plan parties, decorate homes, and simplify shopping.

Tools include a shopping assistant that provides personalized recommendations, an AI-powered search that understands context, and an interior design feature using AR.

Walmart is experimenting with different external AI models for flexibility, unlike companies locking into a single provider.

The new tools aim to enhance the customer experience across shopping journey - from discovery to purchase.

Rollout follows launch of AI assistant for employees to help with tasks like document summarization and meeting prep.