Walmart Launches New AI Tools to Enhance Customer Experience Using Microsoft Azure
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Walmart built a new generative AI-powered search using Azure OpenAI Service to provide a more personalized and conversational shopping experience.
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The AI helps customers by understanding context and generating suggestions to questions like "Help me plan a unicorn-themed party".
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Walmart also launched an "My Assistant" app for associates using Azure OpenAI Service to assist with tasks like summarizing documents.
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Walmart and Microsoft have an ongoing partnership to drive Walmart's digital transformation and accelerate innovation.
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Microsoft offers a range of prebuilt, low-code and pro-code AI solutions for different retail scenarios and needs.