Walmart's New Anti-Theft Tech at Self-Checkout Causes Hostile Customer Reactions Toward Employees

Walmart installed anti-theft technology at self-checkout that pauses transactions and alerts staff when items are not scanned, causing hostile customer reactions toward employees.

The system's alerts force staff to act confused and redirect customers to cashiers, though Walmart prohibits directly accusing anyone of theft.

Some customers have thrown merchandise at employees' faces and become aggressive due to the anti-theft detection system.

A woman on a motorized scooter recently punched a cop and threw items when accused of shoplifting at a Walmart.

Walmart loses $3 billion annually from theft, though one employee was only given a 60 cent raise after catching 373 shoplifters in a year.