Automation Can Erode Skills If Not Monitored, But Also Brings Promise If Implemented Thoughtfully
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Automation can lead to "skill erosion" if we overly rely on technology to perform tasks and stop practicing those skills ourselves. This happened with an accounting firm that could no longer do its job without software.
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Skill erosion can happen through "automation complacency" - assuming all is fine and not paying attention to what the automated system is doing or checking its outputs.
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To prevent skill erosion, pay close attention to automated systems, keep skills updated, and critically assess the results even if they seem satisfactory.
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An example is using navigation apps while driving - follow the route but also pay attention to your surroundings, study the map, and reflect on whether the route was optimal.
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AI brings opportunities but organizations should be aware of risks like skill erosion, though some tasks may not be worth maintaining expertise in when automation is highly effective.