Appointment Reminder Overload Leads Patients to Tune Out Critical Health Alerts

• Doctors' offices are spamming patients with appointment reminders via phone, text, email, robocalls, etc. due to financial pressures when patients no-show • New software systems have enabled more automated reminders, but they are uncoordinated, leading to overload • Reminder overload causes patients to tune them out, making critical reminders ineffective • No-show rates are stable, but more appointments are booked farther in advance, leading to more cancellations • Providers plan to consolidate notification systems to reduce bombardment and improve engagement