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UPS Courts Customers Lost During Contract Talks With Deals and Bonuses

  • UPS working to win back customers lost during Teamsters contract negotiations. Used deals, bonuses, and added services.
  • Rivals like FedEx went after UPS customers during threat of strike. UPS saw package volumes drop over 1 million a day.
  • Getting customers to switch back can take time. Some signed longer deals with rivals, UPS uses bonuses to offset.
  • Full Teamsters deal now in place. UPS touts service benefits of veteran workforce and new contract terms.
  • UPS still expects lower volumes in 2023. Focused on $7B pipeline of potential new business post-contract.
ajc.com
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