Posted 9/14/2023, 8:58:27 AM
UPS Courts Customers Lost During Contract Talks With Deals and Bonuses
- UPS working to win back customers lost during Teamsters contract negotiations. Used deals, bonuses, and added services.
- Rivals like FedEx went after UPS customers during threat of strike. UPS saw package volumes drop over 1 million a day.
- Getting customers to switch back can take time. Some signed longer deals with rivals, UPS uses bonuses to offset.
- Full Teamsters deal now in place. UPS touts service benefits of veteran workforce and new contract terms.
- UPS still expects lower volumes in 2023. Focused on $7B pipeline of potential new business post-contract.