Microsoft Prototypes AI Chatbot to Handle Xbox Support

• Microsoft is testing an AI-powered chatbot for Xbox to answer support questions, but it's only a prototype for now

• The chatbot can process game refunds and answer Xbox support questions using natural language

• Microsoft sees potential to use AI more broadly on Xbox for things like content creation, game testing, and in-game assistants

• Xbox CFO Tim Stuart said he's very excited about AI's potential to be a major shift for gaming like the transitions to digital and mobile were

• EA's CEO also spoke positively about AI's gaming potential but did not discuss concerns about job losses, similar to Xbox leaders' recent comments