Microsoft Tests AI Chatbot for Xbox Support to Handle Queries, Subscriptions, and Refunds

Microsoft is testing an AI-powered "Xbox Support Virtual Agent" chatbot to handle support queries and subscription issues.
The chatbot will animate and ask users "How can I help you today?" then respond to requests via voice or text.
The bot may also process game refunds and simplify Xbox's support methods.
This is part of Microsoft's larger strategy to add AI features to Xbox for content creation, operations, and gaming assistance.
Microsoft is experimenting with AI for generating game art and assets, and even in-game assistants to help players.