Executives Urged to Embrace AI or Risk Falling Behind Competitors
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Employers need to determine how to use AI or risk losing customers to competitors using it, said XLabs founder Radhika Dirks at a recent AI business conference.
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Top executives should examine how competitors use AI and how it can be integrated into their workplace, while training employees on proper AI use.
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Businesses new to AI should start small, identifying one project where it would be useful, and develop policies to protect customer relationships.
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AI has downsides like spreading falsehoods and bias, but also potential to solve big problems like faster drug development.
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Over 80% of executives surveyed said AI would help their business in the future; over 50% said competitors already use it for marketing, advertising and customer communication.