AI Chatbots: Inaccuracies Come at a Cost for Companies

Air Canada found their AI chatbot made a promise to a customer that the company then had to fulfill, showing businesses are responsible for their chatbots' accuracy.

1/3 of Microsoft Copilot's answers contain factual errors, so AI chatbots often aren't accurate.

A lawyer relied on ChatGPT to find case law and cited fake cases, resulting in a $5,000 fine, showing AI's inaccuracy can have consequences.

iTutorGroup lost a $365,000 lawsuit because its AI recruiting software illegally discriminated by age and gender.

Zillow lost over $300 million on its AI-powered home flipping program due to high error rates in home valuation predictions.