AI Tools Raise Privacy Concerns as More Companies Monitor Employee Communications
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Companies like Walmart, Starbucks, Chevron are using AI to monitor employee communications more efficiently than before. This raises privacy concerns.
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Monitoring employee conversations is not new, but AI makes it more sophisticated. It also risks alienating employees if not done carefully.
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Managers welcome AI monitoring tools, but 46% of employees call it "scary," according to one study. Trust issues could arise.
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AI is being added to workplace apps like Slack, Zoom, Teams. It flags issues to HR for investigation.
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Employees could feel a "big brother effect." Companies justify monitoring to understand workforce trends and shape strategies.