Posted 3/13/2024, 3:03:47 PM
Zendesk Acquires AI Startup Ultimate to Advance Customer Service Automation
- Zendesk acquires Ultimate, a German AI customer service automation startup, to transform customer service with flexible AI agents
- Ultimate's platform integrates with backends and provides analytics to resolve up to 80% of customer inquiries automatically
- The acquisition builds on an existing Zendesk-Ultimate integration partnership
- Zendesk plans to keep Ultimate's standalone offerings and integration partnerships with companies like Salesforce and Freshdesk
- The deal expected to close in 2-4 weeks, Ultimate's ~140 employees to join Zendesk which gets a foothold in Berlin