Zoom's AI Experiment Backfires, Obliterates User Trust
A survey reveals that 74% of respondents do not want Zoom using their data to train AI, and trust in Zoom dropped for 78.1% of respondents, leading many to consider switching to a competitor.
Topics
Posted 8/28/2023, 2:03:48 PM
pcmag.com
Relevant topic timeline:
Main topic: Zoom's changes to its terms of service regarding AI training on customer data.
Key points:
1. Zoom made changes to its terms of service that allowed AI training on customer data.
2. The changes sparked blowback and criticism from users.
3. In response, Zoom updated its terms to clarify that it will not train AI models on consumer video, audio, or chats without customer consent.
Main topic: Zoom's terms of service update regarding the use of customer video calls for training AI models.
Key points:
1. Zoom's initial terms of service update implied that customer video calls could be used for AI model training.
2. Zoom's Chief Product Officer clarified that customer consent is required and that only telemetry and diagnostic data, not the actual content of calls, is used.
3. Zoom updated both the terms of service and the blog post to emphasize the requirement of customer consent and to provide clearer information.
Zoom has announced the launch of new AI innovations, including Zoom Scheduler, Zoom Clips, and Zoom Team Chat, aimed at enhancing communication and collaboration in a hybrid work environment. The company also plans to invest in AI technology to support its customers' operations and prioritize privacy and data protection.
Zoom Video Communications is expected to outperform in the stock market, with one analyst predicting it could soar by 1,991% by 2026, as the company continues to grow and attract customers despite competition from tech giants like Microsoft and Salesforce.