911 AI operator weeds out non-emergency calls to free up first responders
Charleston County in South Carolina is using artificial intelligence to handle non-emergency calls, freeing up 911 operators to focus on urgent incidents.
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Posted 8/22/2023, 6:00:00 AM
foxnews.com
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Artificial intelligence technologies being developed at UC San Diego, including a social robot for the cognitively impaired and a mobile app for managing chronic health conditions, have the potential to revolutionize various industries and save lives.
Artificial Intelligence (AI) used in outbound calling must comply with existing legal restrictions and regulations, such as the Telephone Consumer Protection Act (TCPA), which requires consent for calls made with artificial or prerecorded voices and regulates the use of Automatic Telephone Dialing Systems (ATDS). AI technology presents additional compliance considerations and potential exposure for businesses.
Artificial intelligence can help minimize the damage caused by cyberattacks on critical infrastructure, such as the recent Colonial Pipeline shutdown, by identifying potential issues and notifying humans to take action, according to an expert.
Globe Telecom CEO, Ernest Cu, highlights the use of AI in call centers for routine tasks, while human intervention remains crucial for exceptional cases.
Osceola County in Florida will use artificial intelligence (AI) bots to monitor traffic at nine intersections and collect data to improve safety and alleviate congestion, making it the first county in Central Florida to utilize this technology. The AI bots will detect safety issues such as wrong-way vehicles, near misses, and crashes, while a cloud-based traffic monitoring system will evaluate wait times at 41 intersections using data from connected cars. The county's efforts come in response to a fatal crash that raised concerns about road safety in the area.