India is using AI-based speech recognition to expand digital payments to rural areas, allowing users to make verbal transfer instructions on their phones and enabling transactions without internet access using near field communication technology.
Charleston County in South Carolina is using artificial intelligence to handle non-emergency calls, freeing up 911 operators to focus on urgent incidents.
Twilio is expanding its customer artificial intelligence (AI) tools, called CustomerAI, with features such as voice intelligence and predictive analytics, aiming to improve customer engagement and marketing campaigns.
The increasing investment in generative AI and its disruptive impact on various industries has brought the need for regulation to the forefront, with technologists and regulators recognizing the importance of ensuring safer technological applications, but differing on the scope of regulation needed. However, it is argued that existing frameworks and standards, similar to those applied to the internet, can be adapted to regulate AI and protect consumer interests without stifling innovation.
Despite the acknowledgement of its importance, only 6% of business leaders have established clear ethical guidelines for the use of artificial intelligence (AI), emphasizing the need for technology professionals to step up and take leadership in the safe and ethical development of AI initiatives.
Artificial intelligence (AI) tools can put human rights at risk, as highlighted by researchers from Amnesty International on the Me, Myself, and AI podcast, who discuss scenarios in which AI is used to track activists and make automated decisions that can lead to discrimination and inequality, emphasizing the need for human intervention and changes in public policy to address these issues.
Globe Telecom CEO, Ernest Cu, highlights the use of AI in call centers for routine tasks, while human intervention remains crucial for exceptional cases.
The digital transformation driven by artificial intelligence (AI) and machine learning will have a significant impact on various sectors, including healthcare, cybersecurity, and communications, and has the potential to alter how we live and work in the future. However, ethical concerns and responsible oversight are necessary to ensure the positive and balanced development of AI technology.
Speech AI is being implemented across various industries, including banking, telecommunications, quick-service restaurants, healthcare, energy, the public sector, automotive, and more, to deliver personalized customer experiences, streamline operations, and enhance overall customer satisfaction.
Congressman Clay Higgins (R-LA) plans to introduce legislation prohibiting the use of artificial intelligence (AI) by the federal government for law enforcement purposes, in response to the Internal Revenue Service's recently announced AI-driven tax enforcement initiative.
The Delhi High Court has ruled that ChatGPT, a generative artificial intelligence tool, cannot be used to settle legal issues due to varying responses depending on how queries are framed, highlighting the potential for biased answers; however, experts suggest that AI can still assist in administrative tasks within the adjudication process.
The Subcommittee on Cybersecurity, Information Technology, and Government Innovation discussed the federal government's use of artificial intelligence (AI) and emphasized the need for responsible governance, oversight, and accountability to mitigate risks and protect civil liberties and privacy rights.
Governments worldwide are grappling with the challenge of regulating artificial intelligence (AI) technologies, as countries like Australia, Britain, China, the European Union, France, G7 nations, Ireland, Israel, Italy, Japan, Spain, the United Nations, and the United States take steps to establish regulations and guidelines for AI usage.
While many experts are concerned about the existential risks posed by AI, Mustafa Suleyman, cofounder of DeepMind, believes that the focus should be on more practical issues like regulation, privacy, bias, and online moderation. He is confident that governments can effectively regulate AI by applying successful frameworks from past technologies, although critics argue that current internet regulations are flawed and insufficiently hold big tech companies accountable. Suleyman emphasizes the importance of limiting AI's ability to improve itself and establishing clear boundaries and oversight to ensure enforceable laws. Several governments, including the European Union and China, are already working on AI regulations.
