India Uses AI to Bring Voice-Activated Mobile Payments

India is using AI-based speech recognition to expand digital payments to rural areas, allowing users to make verbal transfer instructions on their phones and enabling transactions without internet access using near field communication technology.

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8/25/2023

Use of Artificial Intelligence in Calling Activity Presents TCPA Compliance Considerations

Artificial Intelligence (AI) used in outbound calling must comply with existing legal restrictions and regulations, such as the Telephone Consumer Protection Act (TCPA), which requires consent for calls made with artificial or prerecorded voices and regulates the use of Automatic Telephone Dialing Systems (ATDS). AI technology presents additional compliance considerations and potential exposure for businesses.

9/7/2023

Industries Accelerate Adoption of Speech AI to Transform Customer and Employee Experiences

Speech AI is being implemented across various industries, including banking, telecommunications, quick-service restaurants, healthcare, energy, the public sector, automotive, and more, to deliver personalized customer experiences, streamline operations, and enhance overall customer satisfaction.