Amazon Apologizes for Erroneous Emails Confirming Fake Gift Card Purchases

Amazon accidentally sent emails to customers confirming gift card purchases from Hotels.com, Google Play, and Mastercard that were never made.
The emails came from store-news@amazon.com and appeared legitimate, passing SPF and DKIM authentication.
Customers reported receiving 3 separate emails for each alleged gift card order within minutes.
The emails linked to an Amazon page about gift card scams to educate customers.
Amazon confirmed it was an error in their email system and apologized, stating they will contact impacted customers.

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10/2/2023

Amazon Apologizes for Erroneous Gift Card Purchase Emails That Alarmed Customers

Amazon customer service representatives have been dealing with customer inquiries after many received suspicious email confirmations about gift cards they had not purchased, with Amazon clarifying that it was an error in their system and customers do not need to take any further action.