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Retail Theft Surges During Pandemic as Stores Turn to AI and Facial Recognition, Raising Privacy Concerns

  • Retail theft has skyrocketed since the pandemic, with merchants expecting $100 billion in losses this year.

  • AI and smart surveillance systems are being rapidly adopted by retailers to detect shoplifting and employee theft in real time.

  • Facial recognition allows retailers to identify and track past offenders when they enter stores.

  • While AI helps combat theft, privacy concerns arise from increased surveillance of customers and employees.

  • Illinois' Biometric Information Privacy Act regulates use of facial recognition and other biometric data, which should serve as a model for other states.

chicagotribune.com
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