Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

Genesys and Salesforce have announced a strategic collaboration to provide a unified AI-powered customer experience and relationship management solution called CX Cloud, which integrates Genesys Cloud CX and Salesforce Service Cloud, enabling businesses to bring together their data, agents, bots, and communication channels for smarter end-to-end customer and employee experiences.

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8/4/2023

Salesforce Einstein Studio lets you bring your own model, starting with Amazon SageMaker

Salesforce introduced its AI layer, Einstein, in 2016. Recently, it announced the release of Einstein Studio, allowing customers to bring their own model into Data Cloud. This solution is aimed at companies with sophisticated data teams who want to put their existing models to work in other contexts. Salesforce is also working on partnerships with other platforms like Google Vertex AI and plans to support Databricks and Snowflake in the future. This move suggests that Salesforce is positioning itself as a data company.

8/31/2023

IBM and Salesforce Team Up To Help Businesses Accelerate Adoption of Trustworthy AI

IBM and Salesforce have partnered to support businesses in adopting AI for customer relationship management (CRM), offering guidance on AI technology adoption, integrating data and insights, and accelerating value through delivery. The collaboration aims to enhance customer experiences while ensuring data security.

9/11/2023

The Rise of Systems of Intelligence: How AI and Data Are Driving Smarter Decisions

The rise of generative AI is accelerating the adoption of artificial intelligence in enterprises, prompting CXOs to consider building systems of intelligence that complement existing systems of record and engagement. These systems leverage data, analytics, and AI technologies to generate insights, make informed decisions, and drive intelligent actions within organizations, ultimately improving operational efficiency, enhancing customer experiences, and driving innovation.

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Posted 9/6/2023, 12:00:00 PM