IBM and Salesforce Team Up To Help Businesses Accelerate Adoption of Trustworthy AI

IBM and Salesforce have partnered to support businesses in adopting AI for customer relationship management (CRM), offering guidance on AI technology adoption, integrating data and insights, and accelerating value through delivery. The collaboration aims to enhance customer experiences while ensuring data security.

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8/17/2023

This old-school tech name’s consulting business could get a huge boost from AI

IBM's consulting business could potentially benefit from artificial intelligence by using automation to reduce labor costs, marking a potential "golden age" for the industry, according to analysts at Melius Research.

8/25/2023

The Robots Are Coming — But They Can't Outsmart Us When It Comes To This Particular Skill.

Artificial intelligence (AI) is valuable for cutting costs and improving efficiency, but human-to-human contact is still crucial for meaningful interactions and building trust with customers. AI cannot replicate the qualities of human innovation, creativity, empathy, and personal connection, making it important for businesses to prioritize the human element alongside AI implementation.

8/31/2023

AWS looks to help small and medium businesses leverage AI tools

Amazon Web Services (AWS) is working to democratize access to artificial intelligence (AI) tools, making it easier for small and medium-sized businesses (SMBs) to benefit from these technologies and disrupt their industries, according to Ben Schreiner, head of innovation for SMBs at AWS. He advises SMBs to identify the business problem they want AI to solve and focus on finding the right tool for that specific problem. Additionally, Schreiner emphasizes the importance of having reliable and clean data to achieve accurate and valuable insights from AI tools. SMBs should also prioritize data security and protect their data from unauthorized use. In the future, AI advancements are expected to enhance customer support tools like chatbots, making them more lifelike and conversational, but not replacing human customer support roles.

9/6/2023

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

Genesys and Salesforce have announced a strategic collaboration to provide a unified AI-powered customer experience and relationship management solution called CX Cloud, which integrates Genesys Cloud CX and Salesforce Service Cloud, enabling businesses to bring together their data, agents, bots, and communication channels for smarter end-to-end customer and employee experiences.

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Posted 8/31/2023, 12:04:58 PM