McDonald's to Remove Self-Serve Soda By 2032 for Consistent Service
- McDonald's to remove self-serve soda machines from all U.S. locations by 2032
- Change is to make customer and worker experiences consistent across ordering methods
- Some locations have already removed self-serve machines
- Customers report having to wait longer for drink refills without self-serve
- Change eliminates ability to mix soda flavors at machine