MGM Resorts Still Reeling from Cyberattack, Causing Inconsistent Guest Experiences

MGM Resorts hit by cyberattack, still dealing with widespread issues like non-working apps and manual payouts.
Guest experiences remain inconsistent; some amenities work while others don't.
MGM waiving change/cancellation fees through Sept. 24 as it works to restore systems.
Best to allow extra time at check-in/out and for using amenities due to manual workarounds.
Monitor accounts closely if you think your data was compromised in the cyberattack.

thepointsguy.com

Relevant topic timeline:

9/11/2023

MGM Resorts Suffers Cyberattack, Shutting Down Websites and Services

MGM Resorts International has experienced a cybersecurity issue, resulting in the shutdown of its main website and online reservations, prompting an investigation into the incident.

9/12/2023

MGM Resorts Shut Down by Major Cyberattack Across U.S. Properties

Over a dozen MGM Hotels & Casinos have shut down operations after a cyberattack on its computer systems, causing outages and impacting guests' ability to access rooms, use ATMs, and charge items to their rooms.

9/12/2023

MGM Resorts Hit by Cyber Attack, Guests Face Check-In Issues and Payment Disruptions

Customers of casino and hotel giant MGM Resorts have experienced various issues, including problems with slot machines and online bookings, following a cyber-attack, though the company states that its facilities are still operational and an investigation is underway.

9/13/2023

MGM Resorts Hit By Ransomware Attack That Disrupted Hotel Operations

The cyber attack on MGM Resorts International, which began on Sunday, has caused significant disruptions and financial losses for the casino and hotel giant, with a Russia-linked hacker gang claiming responsibility for the breach.

9/14/2023

MGM Outage Continues 4 Days After Cyberattack; Scattered Spider Hackers Also Behind Caesars Breach

MGM Resorts is facing a widespread outage lasting four days after a cyberattack by the hacking group Scattered Spider, with guests reporting disruptions to various services including ATMs, slot machines, digital key cards, and electronic payment systems, while entertainment giant Caesars Entertainment also suffered a cyberattack attributed to the same group, resulting in stolen data and a demanded ransom of $30 million.

9/18/2023

MGM Resorts Faces Major Disruptions and Financial Losses Due to Ongoing Cyberattack

MGM Resorts could be losing up to $8.4 million a day following a cyberattack, as disruptions at their hotels and casinos continue to affect their computer systems and financial operations.

9/20/2023

MGM Resorts Says Most Services Back to Normal After Cyber Attack Caused Brief Outage

MGM Resorts International has issued an update stating that their services, including gaming floors and entertainment, are operating normally following a system outage that occurred over a week ago.

9/21/2023

MGM Resorts Returns to Normal Operations After Cyberattack Impacted Hotels and Casinos

MGM Resorts has resumed normal operations after a cyberattack, but the incident is negatively impacting its stock.

Topics

Posted 9/20/2023, 7:04:56 PM

MGM Resorts Still Reeling from Cyberattack, Causing Inconsistent Guest Experiences

MGM Resorts hit by cyberattack, still dealing with widespread issues like non-working apps and manual payouts.
Guest experiences remain inconsistent; some amenities work while others don't.
MGM waiving change/cancellation fees through Sept. 24 as it works to restore systems.
Best to allow extra time at check-in/out and for using amenities due to manual workarounds.
Monitor accounts closely if you think your data was compromised in the cyberattack.

thepointsguy.com

Relevant topic timeline:

9/11/2023

MGM Resorts Suffers Cyberattack, Shutting Down Websites and Services

MGM Resorts International has experienced a cybersecurity issue, resulting in the shutdown of its main website and online reservations, prompting an investigation into the incident.

9/12/2023

MGM Resorts Shut Down by Major Cyberattack Across U.S. Properties

9/12/2023

MGM Resorts Hit by Cyber Attack, Guests Face Check-In Issues and Payment Disruptions

9/13/2023

MGM Resorts Hit By Ransomware Attack That Disrupted Hotel Operations

9/14/2023

MGM Outage Continues 4 Days After Cyberattack; Scattered Spider Hackers Also Behind Caesars Breach

9/18/2023

MGM Resorts Faces Major Disruptions and Financial Losses Due to Ongoing Cyberattack

MGM Resorts could be losing up to $8.4 million a day following a cyberattack, as disruptions at their hotels and casinos continue to affect their computer systems and financial operations.

9/20/2023

MGM Resorts Says Most Services Back to Normal After Cyber Attack Caused Brief Outage

MGM Resorts International has issued an update stating that their services, including gaming floors and entertainment, are operating normally following a system outage that occurred over a week ago.

9/21/2023

MGM Resorts Returns to Normal Operations After Cyberattack Impacted Hotels and Casinos

MGM Resorts has resumed normal operations after a cyberattack, but the incident is negatively impacting its stock.