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MGM Resorts Still Reeling from Cyberattack, Causing Inconsistent Guest Experiences

  • MGM Resorts hit by cyberattack, still dealing with widespread issues like non-working apps and manual payouts.

  • Guest experiences remain inconsistent; some amenities work while others don't.

  • MGM waiving change/cancellation fees through Sept. 24 as it works to restore systems.

  • Best to allow extra time at check-in/out and for using amenities due to manual workarounds.

  • Monitor accounts closely if you think your data was compromised in the cyberattack.

thepointsguy.com
Relevant topic timeline:
MGM Resorts International has experienced a cybersecurity issue, resulting in the shutdown of its main website and online reservations, prompting an investigation into the incident.
Over a dozen MGM Hotels & Casinos have shut down operations after a cyberattack on its computer systems, causing outages and impacting guests' ability to access rooms, use ATMs, and charge items to their rooms.
Customers of casino and hotel giant MGM Resorts have experienced various issues, including problems with slot machines and online bookings, following a cyber-attack, though the company states that its facilities are still operational and an investigation is underway.
The cyber attack on MGM Resorts International, which began on Sunday, has caused significant disruptions and financial losses for the casino and hotel giant, with a Russia-linked hacker gang claiming responsibility for the breach.
MGM Resorts is facing a widespread outage lasting four days after a cyberattack by the hacking group Scattered Spider, with guests reporting disruptions to various services including ATMs, slot machines, digital key cards, and electronic payment systems, while entertainment giant Caesars Entertainment also suffered a cyberattack attributed to the same group, resulting in stolen data and a demanded ransom of $30 million.
MGM Resorts could be losing up to $8.4 million a day following a cyberattack, as disruptions at their hotels and casinos continue to affect their computer systems and financial operations.
MGM Resorts International has issued an update stating that their services, including gaming floors and entertainment, are operating normally following a system outage that occurred over a week ago.
MGM Resorts has resumed normal operations after a cyberattack, but the incident is negatively impacting its stock.