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MGM Resorts Hit by Cyber Attack, Guests Face Check-In Issues and Payment Disruptions

  • MGM Resorts experienced a cyber-attack that impacted slot machines, online reservations, and digital room keys.

  • Customers reported issues checking in, making payments, and accessing accounts. Some were given physical room keys.

  • MGM said they shut down certain systems and notified law enforcement. The scope of the attack is still being determined.

  • MGM said resort facilities remain operational, with staff assisting guests. Main website and resort sites are unavailable.

  • This is the 2nd cybersecurity incident for MGM in recent years. In 2019, over 10 million customer records were stolen.

bbc.com
Relevant topic timeline:
MGM Resorts International has experienced a cybersecurity issue, resulting in the shutdown of its main website and online reservations, prompting an investigation into the incident.
Over a dozen MGM Hotels & Casinos have shut down operations after a cyberattack on its computer systems, causing outages and impacting guests' ability to access rooms, use ATMs, and charge items to their rooms.
The cyber attack on MGM Resorts International, which began on Sunday, has caused significant disruptions and financial losses for the casino and hotel giant, with a Russia-linked hacker gang claiming responsibility for the breach.
The Nevada Gaming Control Board is monitoring a cyber attack on MGM Resorts, which has impacted the experience for casino visitors for three days.
MGM Resorts is facing a widespread outage lasting four days after a cyberattack by the hacking group Scattered Spider, with guests reporting disruptions to various services including ATMs, slot machines, digital key cards, and electronic payment systems, while entertainment giant Caesars Entertainment also suffered a cyberattack attributed to the same group, resulting in stolen data and a demanded ransom of $30 million.
Hotel and casino company Caesars Entertainment has confirmed that hackers stole a significant amount of customer data, including driver's license numbers and social security numbers, in a recent cyberattack. It is believed that the company has paid a ransom to try and ensure the stolen data is deleted. A separate data breach notice revealed that the cyberattack was caused by social engineering on an unnamed outside IT vendor. Caesars is the second hotel and casino company to be targeted in recent weeks, following MGM Resorts' reported "cybersecurity issue."
MGM Resorts could be losing up to $8.4 million a day following a cyberattack, as disruptions at their hotels and casinos continue to affect their computer systems and financial operations.
MGM Resorts International has issued an update stating that their services, including gaming floors and entertainment, are operating normally following a system outage that occurred over a week ago.
MGM Resorts is still facing issues and disarray following a cybersecurity crisis, with ongoing problems including a non-functional mobile app, offline reservations system, and manual transactions.
MGM Resorts has resumed normal operations after a cyberattack, but the incident is negatively impacting its stock.