Most Americans don't trust companies to use AI responsibly, study finds
A Gallup survey found that 79% of Americans have little or no trust in businesses using AI responsibly, with only 21% trusting them to some extent.
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Posted 9/15/2023, 10:44:00 AM
businessinsider.com
Relevant topic timeline:
Main topic: Public opinion on slowing down AI development
Key points:
1. 72 percent of American voters want to slow down AI development.
2. 82 percent of American voters don't trust AI companies to self-regulate.
3. There is strong public support for thorough AI regulation and requiring proof of AI-generated images and safety of advanced AI models.
A new poll conducted by the AI Policy Institute reveals that 72 percent of American voters want to slow down the development of AI, signaling a divergence between elite opinion and public opinion on the technology. Additionally, the poll shows that 82 percent of American voters do not trust AI companies to self-regulate. To address these concerns, the AI Now Institute has proposed a framework called "Zero Trust AI Governance," which calls for lawmakers to vigorously enforce existing laws, establish bold and easily administrable rules, and place the burden of proof on companies to demonstrate the safety of their AI systems.
Despite a lack of trust, people tend to support the use of AI-enabled technologies, particularly in areas such as police surveillance, due to factors like perceived effectiveness and the fear of missing out, according to a study published in PLOS One.
Around one in three US investors would be willing to follow AI-generated financial advice without verifying it with another source, according to a survey by the Certified Financial Planner Board.
Artificial intelligence (AI) is valuable for cutting costs and improving efficiency, but human-to-human contact is still crucial for meaningful interactions and building trust with customers. AI cannot replicate the qualities of human innovation, creativity, empathy, and personal connection, making it important for businesses to prioritize the human element alongside AI implementation.
A new survey by Pew Research Center reveals that a growing number of Americans are concerned about the role of artificial intelligence (AI) in daily life, with 52% expressing more concern than excitement about its increased use. The survey also found that awareness about AI has increased, and opinions about its impact vary across different areas, with more positive views on AI's role in finding products and services online, helping companies make safe vehicles, and assisting with healthcare, but more negative views on its impact on privacy. Demographic differences were also observed, with higher levels of education and income associated with more positive views of AI's impact.
A global survey by Salesforce indicates that consumers have a growing distrust of firms using AI, with concerns about unethical use of the technology, while an Australian survey found that most people believe AI creates more problems than it solves.
More than 25% of investments in American startups this year have gone to AI-related companies, which is more than double the investment levels from the previous year. Despite a general downturn in startup funding across various industries, AI companies are resilient and continue to attract funding, potentially due to the widespread applicability of AI technologies across different sectors. The trend suggests that being an AI company may become an expected part of a startup's business model.
Despite the acknowledgement of its importance, only 6% of business leaders have established clear ethical guidelines for the use of artificial intelligence (AI), emphasizing the need for technology professionals to step up and take leadership in the safe and ethical development of AI initiatives.
A survey of 600 Floridians revealed that while many perceive advances in AI to be promising, there are significant concerns about its economic impact and implications for human security, with 75% expressing worry that AI could pose a risk to human safety and 54% fearing it could threaten their employment in the future.
A CNBC survey found that only 37% of Americans are interested in using AI tools for managing their money, with a majority preferring to consult with a financial advisor to verify the information they receive from such tools.
Small and medium businesses are open to using AI tools to enhance competitiveness, but have concerns about keeping up with evolving technology and fraud risks, according to a study by Visa.
Eight more companies, including Adobe, IBM, Palantir, Nvidia, and Salesforce, have pledged to voluntarily follow safety, security, and trust standards for artificial intelligence (AI) technology, joining the initiative led by Amazon, Google, Microsoft, and others, as concerns about the impact of AI continue to grow.
AI systems, although powerful, are fundamentally unexplainable and unpredictable, posing a challenge to trust because trust is grounded in predictability and ethical motivations, which AI lacks due to its inability to rationalize decisions and adjust behavior based on societal norms and perceptions.
The United States and China lead in AI investment, with the U.S. having invested nearly $250 billion in 4,643 AI startups since 2013, according to a report.
More than 60% of news organizations globally have concerns about the ethical implications of using AI in journalism, according to a report from the London School of Economics.
Americans want upfront regulation for AI, but they don't trust the government to build those guardrails, with 62% of voters preferring the tech industry to spearhead AI regulation, according to a recent poll, as they want AI companies to keep themselves in check while not being held back by out-of-touch lawmakers.
Advances in artificial intelligence are making AI a possible threat to the job security of millions of workers, with around 47% of total U.S. employment at risk, and jobs in various industries, including office support, legal, architecture, engineering, and sales, becoming potentially obsolete.
Over 55% of AI-related failures in organizations are attributed to third-party AI tools, highlighting the need for thorough risk assessment and responsible AI practices.
AI adoption is already over 35 percent in modernizing business practices, but the impact of AI on displacing white collar roles is still uncertain, and it is important to shape legal rules and protect humanity in the face of AI advancements.
Artificial intelligence (AI) can be a positive force for democracy, particularly in combatting hate speech, but public trust should be reserved until the technology is better understood and regulated, according to Nick Clegg, President of Global Affairs for Meta.
AI systems, with their unpredictable and unexplainable behavior, lack the qualities of predictability and adherence to ethical norms necessary for trust, making it important to resolve these issues before the critical point is reached where human intervention becomes impossible.