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Wyndham CEO Discusses Company's AI Initiatives for Hotel Guest Services

  • Wyndham hotels CEO speaks on future AI plans for company
  • Richard Quest interviews Wyndham CEO on AI chatbot concierge
  • Wyndham developing AI chatbot to assist hotel guests
  • CEO Geoff Ballotti discusses Wyndham's AI initiatives
  • Ballotti speaks on integrating AI into Wyndham hotels
cnn.com
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This article discusses the recent advancements in AI language models, particularly OpenAI's ChatGPT. It explores the concept of hallucination in AI and the ability of these models to make predictions. The article also introduces the new plugin architecture for ChatGPT, which allows it to access live data from the web and interact with specific websites. The integration of plugins, such as Wolfram|Alpha, enhances the capabilities of ChatGPT and improves its ability to provide accurate answers. The article highlights the potential opportunities and risks associated with these advancements in AI.
Twilio is expanding its customer artificial intelligence (AI) tools, called CustomerAI, with features such as voice intelligence and predictive analytics, aiming to improve customer engagement and marketing campaigns.
Senate Majority Leader Chuck Schumer plans to hold a series of bipartisan forums on artificial intelligence (AI) to discuss regulatory efforts and ensure lawmakers are up to date on the rapidly advancing technology when Congress returns from recess, with the first forum set to feature tech leaders such as Elon Musk and Mark Zuckerberg.
Morgan Stanley plans to introduce a chatbot developed with OpenAI to assist financial advisers by quickly finding research or forms and potentially creating meeting summaries and follow-up emails.
Generative AI tools like ChatGPT are rapidly being adopted in the financial services industry, with major investment banks like JP Morgan and Morgan Stanley developing AI models and chatbots to assist financial advisers and provide personalized investment advice, although challenges such as data limitations and ethical concerns need to be addressed.
The cofounder of DeepMind, Mustafa Suleyman, predicts that interactive AI will be the next phase of artificial intelligence, where machines perform multi-step tasks by talking to other AIs and even people, signaling a new era of technology.
Filipino travelers are using AI-powered chatbots like ChatGPT to create personalized travel itineraries, Waitrose is using AI to predict food trends and create successful Japanese menus, a Spanish town is dealing with the circulation of AI-generated naked images of young girls, India's Attorney General is advocating for the integration of AI in the legal sector, and a Polish drinks company has appointed an AI robot, Mika, as its experimental CEO.
Hilton CEO Christopher Nassetta plans to utilize artificial intelligence (AI) to enhance the guest experience, with AI expected to amplify the usefulness of the digital concierge, offer highly personalized experiences, and address customer service complaints in real-time. Additionally, Hilton is advocating for upfront pricing and fee transparency, as well as embracing the presence of Paris Hilton in marketing campaigns and social media to leverage her popularity and advisory role in the company's lifestyle brands.
Generative AI, such as ChatGPT and Google Bard, is gaining attention for its ability to provide quick and wide-ranging information, with JPMorgan CEO Jamie Dimon stating that AI has the potential to greatly improve workers' quality of life and increase productivity by 14%.
OpenAI's CTO, Mira Murati, discusses the future of their generative chatbot ChatGPT, stating that they aim to enable natural and high-bandwidth interactions, develop AI systems capable of abstract thinking, and revolutionize learning and work.
Artificial intelligence, particularly generative AI like ChatGPT, is expected to enhance productivity in sales and marketing, leading to increased customer satisfaction, although it will have a minimal impact on overall spending in the economy; AI will enable companies to target customers more effectively and provide consumers with better buying options and pricing, resulting in higher consumer surplus.