PDX Airport Rankings Slip Due to Ongoing Construction, But Relief in Sight

Travelers' satisfaction with PDX airport slips in new national airport ranking due to construction
Renovation of main terminal underway since 2021 has increased crowding and construction
PDX historically enjoyed high customer satisfaction but now ranks below airports like Salt Lake City
New main terminal with local shops and restaurants set to fully open in May 2024
Travelers can look forward to improvements like new wooden roof made of Pacific NW timber

oregonlive.com

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9/20/2023

Customer Satisfaction With North American Airports Improves But Room For Growth Remains, J.D. Power Study Finds

North American airports have seen an improvement in passenger satisfaction despite challenges such as high volumes, pilot shortages, and weather delays, according to the J.D. Power 2023 North America Airport Satisfaction Study.

9/20/2023

O'Hare and Midway Improve But Still Rank Below Average in Airport Satisfaction

Passengers remain dissatisfied with O'Hare and Midway airports compared to their peer airports, according to a recent survey, indicating room for improvement in customer satisfaction, particularly through construction and enhancement of local food and shopping options.