O'Hare and Midway Improve But Still Rank Below Average in Airport Satisfaction

O'Hare and Midway airports ranked below average in J.D. Power customer satisfaction survey among similar-sized airports.
Both Chicago airports improved satisfaction scores from last year as travel rebounded, but O'Hare faces challenges from upcoming construction.
O'Hare scored lowest on airport facilities; more local food/shopping options could boost Midway score.
Nationwide, passenger satisfaction rose with airport investments in food, shopping despite crowding and delays.
Rankings hurt by delayed O'Hare construction and Midway's transportation access; but recent magazine lists highlight strengths.

chicagotribune.com

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