Philadelphia Airport Ranks Last in Customer Satisfaction for 3rd Year in J.D. Power Survey, Cites Need for Infrastructure Upgrades

Philadelphia International Airport ranked worst large airport in North America for customer satisfaction for 3rd consecutive year in J.D. Power survey
Airport scored 750 out of 1,000 points, up from 729 last year but still lowest among 27 large airports
Philadelphia airport cited for lack of infrastructure upgrades and needs long-term investment to improve terminals
Airport has been working to upgrade terminals since 2012 but project was paused due to pandemic
Airport CEO acknowledges more work needed to improve customer experience despite upward momentum

pennlive.com

Relevant topic timeline:

9/20/2023

Customer Satisfaction With North American Airports Improves But Room For Growth Remains, J.D. Power Study Finds

North American airports have seen an improvement in passenger satisfaction despite challenges such as high volumes, pilot shortages, and weather delays, according to the J.D. Power 2023 North America Airport Satisfaction Study.

9/20/2023

Detroit Airport Tops MSP for Customer Satisfaction in 2023 J.D. Power Study; Tampa and Indianapolis Retain Top Spots

Minneapolis-St. Paul International Airport ranked second in passenger satisfaction among mega airports, losing the top spot to Detroit Metropolitan Wayne County Airport in this year's J.D. Power 2023 North America Airport Satisfaction Study.

9/20/2023

Detroit and Tampa Airports Rank Best in North America in J.D. Power Customer Satisfaction Study

Detroit Metropolitan Wayne County Airport was ranked as the best mega airport in North America, according to J.D. Power's 2023 North America Airport Satisfaction Study.

9/20/2023

O'Hare and Midway Improve But Still Rank Below Average in Airport Satisfaction

Passengers remain dissatisfied with O'Hare and Midway airports compared to their peer airports, according to a recent survey, indicating room for improvement in customer satisfaction, particularly through construction and enhancement of local food and shopping options.

9/20/2023

Sea-Tac Airport Ranks Low for Passenger Satisfaction But Tops Skytrax List for North American Airports

Seattle-Tacoma International Airport received conflicting ratings with one survey ranking it as one of the worst airports in North America, while another survey ranked it as the best airport in North America.

9/21/2023

Detroit Airport Tops Customer Satisfaction Rankings for Second Straight Year

The J.D. Power 2023 North America Airport Satisfaction Study reveals that passengers have reported a higher level of satisfaction with overall airport experiences, with Detroit Metropolitan Wayne County Airport (DTW) being ranked the highest overall amongst "mega" airports for the second consecutive year.

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Posted 9/20/2023, 7:57:00 PM

Philadelphia Airport Ranks Last in Customer Satisfaction for 3rd Year in J.D. Power Survey, Cites Need for Infrastructure Upgrades

Philadelphia International Airport ranked worst large airport in North America for customer satisfaction for 3rd consecutive year in J.D. Power survey
Airport scored 750 out of 1,000 points, up from 729 last year but still lowest among 27 large airports
Philadelphia airport cited for lack of infrastructure upgrades and needs long-term investment to improve terminals
Airport has been working to upgrade terminals since 2012 but project was paused due to pandemic
Airport CEO acknowledges more work needed to improve customer experience despite upward momentum

pennlive.com

Relevant topic timeline:

9/20/2023

Customer Satisfaction With North American Airports Improves But Room For Growth Remains, J.D. Power Study Finds

9/20/2023

Detroit Airport Tops MSP for Customer Satisfaction in 2023 J.D. Power Study; Tampa and Indianapolis Retain Top Spots

9/20/2023

Detroit and Tampa Airports Rank Best in North America in J.D. Power Customer Satisfaction Study

Detroit Metropolitan Wayne County Airport was ranked as the best mega airport in North America, according to J.D. Power's 2023 North America Airport Satisfaction Study.

9/20/2023

O'Hare and Midway Improve But Still Rank Below Average in Airport Satisfaction

9/20/2023

Sea-Tac Airport Ranks Low for Passenger Satisfaction But Tops Skytrax List for North American Airports

9/21/2023

Detroit Airport Tops Customer Satisfaction Rankings for Second Straight Year