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Philadelphia Airport Ranks Last in Customer Satisfaction for 3rd Year in J.D. Power Survey, Cites Need for Infrastructure Upgrades

  • Philadelphia International Airport ranked worst large airport in North America for customer satisfaction for 3rd consecutive year in J.D. Power survey

  • Airport scored 750 out of 1,000 points, up from 729 last year but still lowest among 27 large airports

  • Philadelphia airport cited for lack of infrastructure upgrades and needs long-term investment to improve terminals

  • Airport has been working to upgrade terminals since 2012 but project was paused due to pandemic

  • Airport CEO acknowledges more work needed to improve customer experience despite upward momentum

pennlive.com
Relevant topic timeline:
Customer Satisfaction With North American Airports Improves But Room For Growth Remains, J.D. Power Study Finds
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