Customer Satisfaction With North American Airports Improves But Room For Growth Remains, J.D. Power Study Finds

Overall customer satisfaction with North American airports improved this year, according to a J.D. Power study, due to less crowding and better food/retail options.
The lowest-ranked mega-airports were Newark, Toronto Pearson, Boston Logan, Fort Lauderdale, and Seattle-Tacoma.
The highest-ranked mega-airports were Detroit Metropolitan Wayne County, Minneapolis-Saint Paul, Las Vegas, Dallas/Fort Worth, and Miami.
Tampa International ranked #1 for large airports and Indianapolis for medium airports. Lowest scorers were Philadelphia for large and Maui's Kahului for medium.
Airports still have room for improvement in passenger experience, as delighted customers spend much more money than disappointed ones.

cnn.com

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9/20/2023

Detroit Airport Tops MSP for Customer Satisfaction in 2023 J.D. Power Study; Tampa and Indianapolis Retain Top Spots

Minneapolis-St. Paul International Airport ranked second in passenger satisfaction among mega airports, losing the top spot to Detroit Metropolitan Wayne County Airport in this year's J.D. Power 2023 North America Airport Satisfaction Study.

9/20/2023

O'Hare and Midway Improve But Still Rank Below Average in Airport Satisfaction

Passengers remain dissatisfied with O'Hare and Midway airports compared to their peer airports, according to a recent survey, indicating room for improvement in customer satisfaction, particularly through construction and enhancement of local food and shopping options.

9/20/2023

Philadelphia Airport Ranks Last in Customer Satisfaction for 3rd Year in J.D. Power Survey, Cites Need for Infrastructure Upgrades

Philadelphia International Airport has been ranked as the worst large airport in North America for the third consecutive year in terms of customer satisfaction, according to a survey by J.D. Power.

9/21/2023

Detroit Airport Tops Customer Satisfaction Rankings for Second Straight Year

The J.D. Power 2023 North America Airport Satisfaction Study reveals that passengers have reported a higher level of satisfaction with overall airport experiences, with Detroit Metropolitan Wayne County Airport (DTW) being ranked the highest overall amongst "mega" airports for the second consecutive year.

9/22/2023

PDX Airport Rankings Slip Due to Ongoing Construction, But Relief in Sight

Portland International Airport's customer satisfaction rating has slipped in a national ranking due to ongoing construction and temporary fixes, according to a survey by J.D. Power, but improvements are expected with the completion of a fully renovated main terminal in May 2024.

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Posted 9/20/2023, 10:00:00 AM

Customer Satisfaction With North American Airports Improves But Room For Growth Remains, J.D. Power Study Finds

Overall customer satisfaction with North American airports improved this year, according to a J.D. Power study, due to less crowding and better food/retail options.
The lowest-ranked mega-airports were Newark, Toronto Pearson, Boston Logan, Fort Lauderdale, and Seattle-Tacoma.
The highest-ranked mega-airports were Detroit Metropolitan Wayne County, Minneapolis-Saint Paul, Las Vegas, Dallas/Fort Worth, and Miami.
Tampa International ranked #1 for large airports and Indianapolis for medium airports. Lowest scorers were Philadelphia for large and Maui's Kahului for medium.
Airports still have room for improvement in passenger experience, as delighted customers spend much more money than disappointed ones.

cnn.com

Relevant topic timeline:

9/20/2023

Detroit Airport Tops MSP for Customer Satisfaction in 2023 J.D. Power Study; Tampa and Indianapolis Retain Top Spots

9/20/2023

O'Hare and Midway Improve But Still Rank Below Average in Airport Satisfaction

9/20/2023

Philadelphia Airport Ranks Last in Customer Satisfaction for 3rd Year in J.D. Power Survey, Cites Need for Infrastructure Upgrades

Philadelphia International Airport has been ranked as the worst large airport in North America for the third consecutive year in terms of customer satisfaction, according to a survey by J.D. Power.

9/21/2023

Detroit Airport Tops Customer Satisfaction Rankings for Second Straight Year

9/22/2023

PDX Airport Rankings Slip Due to Ongoing Construction, But Relief in Sight