Detroit Airport Tops MSP for Customer Satisfaction in 2023 J.D. Power Study; Tampa and Indianapolis Retain Top Spots

Minneapolis-St. Paul International Airport lost its top spot for customer satisfaction to Detroit Metropolitan Airport in J.D. Power's 2023 North America Airport Satisfaction Study.
Detroit ranked higher than MSP in food, beverage and retail offerings which boosted its overall score. MSP ranked 2nd, down from 1st place last year.
Tampa International Airport ranked 1st among large airports for the 2nd consecutive year.
Indianapolis International Airport ranked 1st among medium airports for the 2nd straight year.
The study found over 60% of travelers experienced crowding in airports, but satisfied travelers spent more money in terminals than dissatisfied ones.

startribune.com

Relevant topic timeline:

9/20/2023

Customer Satisfaction With North American Airports Improves But Room For Growth Remains, J.D. Power Study Finds

North American airports have seen an improvement in passenger satisfaction despite challenges such as high volumes, pilot shortages, and weather delays, according to the J.D. Power 2023 North America Airport Satisfaction Study.

9/20/2023

Detroit and Tampa Airports Rank Best in North America in J.D. Power Customer Satisfaction Study

Detroit Metropolitan Wayne County Airport was ranked as the best mega airport in North America, according to J.D. Power's 2023 North America Airport Satisfaction Study.

9/20/2023

Detroit, Tampa, Indianapolis Airports Top J.D. Power Customer Satisfaction Rankings Despite Crowding and Delays

Detroit Metropolitan Wayne County Airport (DTW), Tampa International Airport (TPA), and Indianapolis International Airport (IND) rank highest in customer satisfaction in their respective categories, according to a study by J.D. Power.

9/20/2023

Philadelphia Airport Ranks Last in Customer Satisfaction for 3rd Year in J.D. Power Survey, Cites Need for Infrastructure Upgrades

Philadelphia International Airport has been ranked as the worst large airport in North America for the third consecutive year in terms of customer satisfaction, according to a survey by J.D. Power.

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Posted 9/20/2023, 10:01:25 AM

Detroit Airport Tops MSP for Customer Satisfaction in 2023 J.D. Power Study; Tampa and Indianapolis Retain Top Spots

Minneapolis-St. Paul International Airport lost its top spot for customer satisfaction to Detroit Metropolitan Airport in J.D. Power's 2023 North America Airport Satisfaction Study.
Detroit ranked higher than MSP in food, beverage and retail offerings which boosted its overall score. MSP ranked 2nd, down from 1st place last year.
Tampa International Airport ranked 1st among large airports for the 2nd consecutive year.
Indianapolis International Airport ranked 1st among medium airports for the 2nd straight year.
The study found over 60% of travelers experienced crowding in airports, but satisfied travelers spent more money in terminals than dissatisfied ones.

startribune.com

Relevant topic timeline:

9/20/2023

Customer Satisfaction With North American Airports Improves But Room For Growth Remains, J.D. Power Study Finds

9/20/2023

Detroit and Tampa Airports Rank Best in North America in J.D. Power Customer Satisfaction Study

Detroit Metropolitan Wayne County Airport was ranked as the best mega airport in North America, according to J.D. Power's 2023 North America Airport Satisfaction Study.

9/20/2023

Detroit, Tampa, Indianapolis Airports Top J.D. Power Customer Satisfaction Rankings Despite Crowding and Delays

9/20/2023

Philadelphia Airport Ranks Last in Customer Satisfaction for 3rd Year in J.D. Power Survey, Cites Need for Infrastructure Upgrades

Philadelphia International Airport has been ranked as the worst large airport in North America for the third consecutive year in terms of customer satisfaction, according to a survey by J.D. Power.