Detroit, Tampa, Indianapolis Airports Top J.D. Power Customer Satisfaction Rankings Despite Crowding and Delays

Detroit, Tampa, and Indianapolis airports received top ratings for customer satisfaction in J.D. Power's 2023 airport rankings.
Detroit ranked #1 among mega airports, Tampa was top for large airports, and Indianapolis led medium airports.
Overall passenger satisfaction rose in 2023 despite issues like flight delays, aided by airport upgrades.
Passenger spending rose by $3.47 on average in 2023 compared to 2022.
Crowding remains an issue with 60% reporting severe or moderate terminal overcrowding.

thepointsguy.com

Relevant topic timeline:

9/20/2023

Detroit Airport Tops MSP for Customer Satisfaction in 2023 J.D. Power Study; Tampa and Indianapolis Retain Top Spots

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9/20/2023

Detroit and Tampa Airports Rank Best in North America in J.D. Power Customer Satisfaction Study

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