Detroit and Tampa Airports Rank Best in North America in J.D. Power Customer Satisfaction Study

Detroit Metropolitan Wayne County Airport ranked best mega airport in North America by J.D. Power study.
Tampa International Airport ranked top large airport. Indianapolis International Airport was #1 medium airport.
Newark Liberty and Philadelphia International ranked worst in mega and large categories. Kahului Airport was worst medium airport.
Despite challenges, overall customer satisfaction at airports increased compared to last year.
Top airports scored higher in terminal facilities, food/retail, and baggage claims according to 27,000+ surveyed passengers.

nypost.com

Relevant topic timeline:

8/24/2023

Incoming flights halted at Detroit Metro Airport due to thunderstorms after flooding partly blocked a terminal

Detroit Metropolitan Wayne County Airport has halted incoming flights and is under a ground stop due to heavy rain and flooding caused by thunderstorms, with delays and cancellations affecting a significant number of flights.

9/20/2023

Detroit Airport Tops MSP for Customer Satisfaction in 2023 J.D. Power Study; Tampa and Indianapolis Retain Top Spots

Minneapolis-St. Paul International Airport ranked second in passenger satisfaction among mega airports, losing the top spot to Detroit Metropolitan Wayne County Airport in this year's J.D. Power 2023 North America Airport Satisfaction Study.

9/20/2023

Detroit, Tampa, Indianapolis Airports Top J.D. Power Customer Satisfaction Rankings Despite Crowding and Delays

Detroit Metropolitan Wayne County Airport (DTW), Tampa International Airport (TPA), and Indianapolis International Airport (IND) rank highest in customer satisfaction in their respective categories, according to a study by J.D. Power.

9/20/2023

Philadelphia Airport Ranks Last in Customer Satisfaction for 3rd Year in J.D. Power Survey, Cites Need for Infrastructure Upgrades

Philadelphia International Airport has been ranked as the worst large airport in North America for the third consecutive year in terms of customer satisfaction, according to a survey by J.D. Power.