McDonald's to Phase Out Self-Serve Soda by 2032 Due to Changing Customer Habits

McDonald's is getting rid of self-serve soda machines in its US restaurants by 2032.
This change is being made because customer behavior has changed since the pandemic, with more orders coming via drive-thru and delivery.
Fewer people are choosing to eat inside McDonald's dining rooms now.
Digital sales now make up 40% of McDonald's total sales.
McDonald's is experimenting with new small-format locations with reduced or no dining rooms to reflect changing customer habits.

abc7.com

Relevant topic timeline:

9/14/2023

McDonald's to Phase Out Self-Serve Drinks by 2032, Citing Shift to Digital Orders

McDonald's USA will phase out self-service beverage stations in its restaurants by 2032, replacing them with a digital system using beverage-pouring machines to improve consistency in ordering and minimize human contact.

9/15/2023

Starbucks Aims to Eliminate Disposable Cups by 2030, Faces Challenges in Changing Customer Habits and Supply Chain

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