McDonald's to Phase Out Self-Serve Drinks by 2032, Citing Shift to Digital Orders

McDonald's is phasing out self-serve beverage stations by 2032. Customers will no longer be able to pour their own drinks.
The change is to improve consistency in ordering for employees and customers.
McDonald's is shifting to more digital orders than dine-in.
Some franchises have already started the transition, while others won't start until 2024.
The move is "an evolution towards convenience" according to an Illinois McDonald's operator.

nj.com

Relevant topic timeline:

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