Detroit Airport Soars to #1 in Customer Satisfaction Among Mega Airports in 2023 J.D. Power Survey

Detroit Metropolitan Wayne County Airport ranks No. 1 in customer satisfaction among mega airports in 2023 J.D. Power survey, up from 3rd last year.
Minneapolis-St. Paul International Airport descends to 2nd place after ranking 1st in 2022.
Tampa International Airport ranks 1st among large airports for 2nd straight year.
Indianapolis International Airport again tops medium airport category.
Overall passenger satisfaction improves slightly despite challenges like delays, cancellations, pilot shortages in 2022.

kare11.com

Relevant topic timeline:

8/24/2023

Incoming flights halted at Detroit Metro Airport due to thunderstorms after flooding partly blocked a terminal

Detroit Metropolitan Wayne County Airport has halted incoming flights and is under a ground stop due to heavy rain and flooding caused by thunderstorms, with delays and cancellations affecting a significant number of flights.

9/20/2023

Detroit Airport Tops MSP for Customer Satisfaction in 2023 J.D. Power Study; Tampa and Indianapolis Retain Top Spots

Minneapolis-St. Paul International Airport ranked second in passenger satisfaction among mega airports, losing the top spot to Detroit Metropolitan Wayne County Airport in this year's J.D. Power 2023 North America Airport Satisfaction Study.

9/20/2023

Detroit and Tampa Airports Rank Best in North America in J.D. Power Customer Satisfaction Study

Detroit Metropolitan Wayne County Airport was ranked as the best mega airport in North America, according to J.D. Power's 2023 North America Airport Satisfaction Study.

9/21/2023

Detroit Airport Tops Customer Satisfaction Rankings for Second Straight Year

The J.D. Power 2023 North America Airport Satisfaction Study reveals that passengers have reported a higher level of satisfaction with overall airport experiences, with Detroit Metropolitan Wayne County Airport (DTW) being ranked the highest overall amongst "mega" airports for the second consecutive year.

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Posted 9/20/2023, 5:47:00 PM

Detroit Airport Soars to #1 in Customer Satisfaction Among Mega Airports in 2023 J.D. Power Survey

Detroit Metropolitan Wayne County Airport ranks No. 1 in customer satisfaction among mega airports in 2023 J.D. Power survey, up from 3rd last year.
Minneapolis-St. Paul International Airport descends to 2nd place after ranking 1st in 2022.
Tampa International Airport ranks 1st among large airports for 2nd straight year.
Indianapolis International Airport again tops medium airport category.
Overall passenger satisfaction improves slightly despite challenges like delays, cancellations, pilot shortages in 2022.

kare11.com

Relevant topic timeline:

8/24/2023

Incoming flights halted at Detroit Metro Airport due to thunderstorms after flooding partly blocked a terminal

9/20/2023

Detroit Airport Tops MSP for Customer Satisfaction in 2023 J.D. Power Study; Tampa and Indianapolis Retain Top Spots

9/20/2023

Detroit and Tampa Airports Rank Best in North America in J.D. Power Customer Satisfaction Study

Detroit Metropolitan Wayne County Airport was ranked as the best mega airport in North America, according to J.D. Power's 2023 North America Airport Satisfaction Study.

9/21/2023

Detroit Airport Tops Customer Satisfaction Rankings for Second Straight Year