Topics

Posted 9/13/2023, 10:09:36 PM

Delta Overhauls Frequent Flyer Program, Raises Requirements for Elite Status and Lounge Access

Delta changing how customers earn elite Medallion status - will be based on spending, not flights/dollars like before
Higher spending requirements for all Medallion tiers - Silver, Gold, Platinum, Diamond
Limiting Sky Club access for some AmEx cardholders starting Feb 2025 - 6 visits for Platinum, 10 for Reserve unless high spending
Platinum AmEx cards lose Sky Club access; need club membership or elite status
Changes address lounge crowding complaints, aim to prioritize premium customers

cnbc.com

Relevant topic timeline:

8/24/2023

Delta lost my dog while I was detained by US Customs: deported woman

Delta Air Lines is facing backlash after a woman's rescue dog went missing at Hartsfield-Jackson Atlanta International Airport while she was being detained by US Customs and Border Protection officials.

9/13/2023

Delta Overhauls Medallion Status Program, Making It Harder to Earn Top Elite Tiers

Delta Air Lines is making significant changes to its SkyMiles program, including retiring Medallion Qualifying Miles and Medallion Qualifying Segments and focusing on a redefined version of Medallion Qualifying Dollars, as well as raising the thresholds for achieving Medallion elite status, leaving many flyers unhappy.

9/14/2023

The Diminishing Returns of Airline Elite Status

The writer discusses their decision to give up their elite airline statuses due to the decreasing benefits of status, difficulty in earning it, and the increasing focus of airlines on other revenue streams such as credit card partnerships and hotel affiliations.

9/15/2023

Delta Adds New Routes Focused on Outdoor Destinations for 2024 Summer Travel Season

Delta Air Lines is expanding its route map for next summer by adding three new flights and increasing frequencies on 11 existing routes, focusing on connecting major hubs with popular summer destinations that have seen increased demand during the pandemic.

9/15/2023

Delta Announces New Flights and Expanded Service for Summer 2024

Delta is expanding its nonstop routes from Atlanta to cities in the U.S. West, including Santa Barbara and Fresno, and launching new routes such as Dallas-Seattle and increasing daily frequencies from Atlanta, Detroit, and Salt Lake City to various destinations.

9/16/2023

Delta to Focus A350 Operations from Atlanta Hub, Flying Long Routes with 69% of Flights

Delta Air Lines has a significant number of Airbus A350-900s, with 69% of its long-haul A350 flights scheduled to depart from its hub in Atlanta next summer.

9/23/2023

Delta Offers Workers $1,000 for Emergency Savings to Help Prevent Debt Crisis

A growing number of employers, including Delta Air Lines, Starbucks, Best Buy, and Levi's, are introducing emergency savings benefits to address the savings crisis in the US, allowing employees to build and access emergency cash and avoid high-interest credit cards or hardship withdrawals from retirement accounts.

9/28/2023

Delta CEO Backtracks on Controversial SkyMiles Changes After Customer Backlash

Delta Air Lines CEO Ed Bastian has acknowledged that the recent overhaul of the airline's loyalty program, which made it more expensive for travelers to earn elite status and access airport lounges, went too far and will be modified in the next few weeks.

9/28/2023

Delta Faces Customer Revolt Over SkyMiles Changes That Make Elite Status Harder to Earn

Delta Air Lines will modify its SkyMiles frequent flier program after receiving negative feedback for changes that made it harder for customers to benefit from loyalty perks, according to CEO Ed Bastian.

9/28/2023

Delta app and website outage leaves hundreds stranded on September 28

Delta Air Lines experienced technical issues with their mobile app and website, with 66% of customers reporting issues with the app, 20% with the website, and 14% with logging in, but the issues have since been resolved.

Topics

Posted 9/13/2023, 10:09:36 PM

Delta Overhauls Frequent Flyer Program, Raises Requirements for Elite Status and Lounge Access

Delta changing how customers earn elite Medallion status - will be based on spending, not flights/dollars like before
Higher spending requirements for all Medallion tiers - Silver, Gold, Platinum, Diamond
Limiting Sky Club access for some AmEx cardholders starting Feb 2025 - 6 visits for Platinum, 10 for Reserve unless high spending
Platinum AmEx cards lose Sky Club access; need club membership or elite status
Changes address lounge crowding complaints, aim to prioritize premium customers

cnbc.com

Relevant topic timeline:

8/24/2023

Delta lost my dog while I was detained by US Customs: deported woman

9/13/2023

Delta Overhauls Medallion Status Program, Making It Harder to Earn Top Elite Tiers

9/14/2023

The Diminishing Returns of Airline Elite Status

9/15/2023

Delta Adds New Routes Focused on Outdoor Destinations for 2024 Summer Travel Season

9/15/2023

Delta Announces New Flights and Expanded Service for Summer 2024

9/16/2023

Delta to Focus A350 Operations from Atlanta Hub, Flying Long Routes with 69% of Flights

Delta Air Lines has a significant number of Airbus A350-900s, with 69% of its long-haul A350 flights scheduled to depart from its hub in Atlanta next summer.

9/23/2023

Delta Offers Workers $1,000 for Emergency Savings to Help Prevent Debt Crisis

9/28/2023

Delta CEO Backtracks on Controversial SkyMiles Changes After Customer Backlash

9/28/2023

Delta Faces Customer Revolt Over SkyMiles Changes That Make Elite Status Harder to Earn

9/28/2023

Delta app and website outage leaves hundreds stranded on September 28