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Delta CEO Admits Airline 'Went Too Far' With Controversial Changes to Loyalty Program

  • Delta CEO Ed Bastian said the airline "probably went too far" with recent changes to the SkyMiles program and lounge access.

  • Changes like new limits to Sky Club access and overhauling how elite status is earned were met with backlash from frequent flyers.

  • Bastian acknowledged Delta received lots of feedback about the changes, which were meant to manage high demand for premium products/services.

  • Bastian admitted "we probably went too far" and moved too quickly in making the changes to the loyalty program.

  • Delta is still assessing what modifications will be made, with changes announced earlier set to begin in 2025.

cnn.com
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