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New study finds users' beliefs about AI shape their interactions with it

  • Someone's beliefs about an AI agent affect their perception of it and how they interact with it, according to a new study.

  • Telling users an AI is caring vs manipulative shaped their mental model of it and their behavior with it.

  • Sentiment in AI chats became more positive over time if users thought the AI was empathetic.

  • Capabilities matter - effects were stronger for the more advanced GPT-3 chatbot vs simple ELIZA.

  • Priming could make people trust an AI too much or see skills it lacks - important to be careful in how we describe AI.

mit.edu
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